Speaker: Em Ruppe
Technical Incident Commander @Chime, Previously @SendGrid and @Twilio, and Product and Training @Jeli.io
Em Ruppe is a Technical Incident Commander on the Incident Ops team at Chime, focusing on response and analysis, and a proud member of the Resilience in Software Foundation. She wrote hundreds of status posts, incident timelines and analyses at SendGrid, and was a founding member of the Incident Command team at Twilio. They also worked in product and training at Jeli.io, helping teams level up how they learn from incidents before it was acquired by Pagerduty. Em is passionate about protecting responders from burnout and making incidents easier for everyone involved.
Session
What Is Incident Severity, but a Lie Agreed Upon?
Is your incident severity a complex word problem? Do you arbitrate which severity an incident should be during the incident itself? Do you know what the difference between your severities are? Do you even have incident severity in your org?
Date
Monday Nov 16 / 03:55PM PST ( 50 minutes )
Location
Seacliff ABC
