Speaker: Weiping Peng
Distinguished Engineer @Airbnb, Previously Principal Architect @Salesforce for AI platform
Weiping Peng is a Distinguished Engineer at Airbnb, where she leads AI engineering and architecture for the company's generative AI products. She led the engineering behind the guardrail layer for Airbnb's customer support AI Assistant.
Her 24 years in industry span applied AI product engineering, AI platform design with a safety and reliability focus, and large-scale system architecture. She built and shipped some of the first production AI capabilities shipped in enterprise customer service, and owned the technology vision for an AI/ML platform serving a highly distributed enterprise CRM.
Weiping holds 9 US patents in conversational AI, intent classification, and recommendation systems. She is based in San Francisco and travels as often as she can, walking the walk of Airbnb.
Find Weiping Peng at:
Session
How Airbnb Guardrailed Its AI Customer Support Agent
When Airbnb launched its AI customer support assistant, the feature made the news — the guardrails built to make it safe to ship did not. Yet an AI agent that talks to millions of customers, remembers a conversation across turns, and can trigger account actions is a
Date
Monday Nov 16 / 11:45AM PST ( 50 minutes )
Location
Ballroom A
