Guardrails
Session
AI
How Airbnb Guardrailed Its AI Customer Support Agent
Monday Nov 16 / 11:45AM PST
When Airbnb launched its AI customer support assistant, the feature made the news — the guardrails built to make it safe to ship did not. Yet an AI agent that talks to millions of customers, remembers a conversation across turns, and can trigger account actions is a
Weiping Peng
Distinguished Engineer @Airbnb, Previously Principal Architect @Salesforce for AI platform