Incident Response
The Ironies of A^2 I^2
Wednesday Nov 19 / 01:35PM PST
In this talk, we'll explore some of the "ironies" of automation—and now, artificial intelligence—in their interactions with software operators (i.e. you), especially during high consequence, high tempo situations (aka incidents).
J. Paul Reed
Staff Incident Operations Manager @Chime
Week-Long Outage: Lifelong Lessons
Wednesday Nov 19 / 02:45PM PST
Routine database upgrades should be straightforward, especially with familiar, well-established technology. We were confident heading into our Elasticsearch upgrade, equipped with a solid plan and excited to see performance gains like we had seen from past upgrades.
Molly Struve
Staff Site Reliability Engineer @Netflix
The Time it Wasn't DNS
Wednesday Nov 19 / 03:55PM PST
In January of 2023, the Microsoft Azure Wide Area Network experienced a global outage. If you were a Microsoft customer at the time, you were impacted by this outage.
Sean Klein
Principal Technical Program Manager - Modern Incident Analysis @Microsoft Azure