Abstract

Behind every productivity leap is a rock-solid platform. Go under the hood with Intuit’s GenOS team to see how vector stores, prompt management, RAG pipelines, and agent orchestration come together to serve ~100 million users. You’ll leave knowing which components to build, buy, or borrow—and how to scale from pilot to enterprise without sacrificing governance or cost control.

Interview:

What is your session about, and why is it important for senior software developers?

This session will provide an insight into the platform capabilities required for powering AI Agent development at scale.

Why is it critical for software leaders to focus on this topic right now, as we head into 2026?

As we understand how to leverage AI Agents into product experiences, this topic provides the right understanding of what goes behind developing reliable Agents at scale with outcomes achieved.

What are the common challenges developers and architects face in this area?

There are quite a few skills software engineers need to pick up to transition to effective AI engineers. There are also new challenges with designing systems that incorporate AI Agents into existing enterprise ecosystems. This session covers both.

What's one thing you hope attendees will implement immediately after your talk?

We hope that attendees will walk away with clear visibility into the challenges in developing reliable agents at scale and have an understanding of the capabilities that will enable them to overcome them.

What makes QCon stand out as a conference for senior software professionals?

QCon is a conference that brings together industry leaders to share insights into the latest technologies with a practitioner view. Builders greatly benefit from both learning what’s new and how it applies to them.

Speaker

Maggie (Kun) Hu

Group Product Manager for the Core AI Platform @Intuit, 15+ Years Building Generative AI and Machine Learning Platforms

Maggie (Kun) Hu, Ph.D., is an accomplished and innovative leader in the Artificial Intelligence and Machine Learning sector, currently serving as a Group Product Manager for the Core AI Platform at Intuit. With over 15 years of experience, she specializes in building cutting-edge Generative AI and Machine Learning platforms that empower AI practitioners and accelerate the development of AI-native applications.

Merrin Kurian

Distinguished Engineer @Intuit, Previously Led Platform Engineering @QuickBooks, 17+ Years in the Industry

Merrin Kurian is a Distinguished Engineer at Intuit, leading AI Foundation capabilities powering Classic AI, Generative AI and Agentic AI experiences in Intuit's portfolio of products. Her current role plays neatly into her two areas of interest: AI and Platform engineering. She has previously led Platform Engineering for QuickBooks and has driven several technology transformations including Public Cloud adoption and Event driven Microservices at Intuit. She has over 17 years of experience in the industry and has dual degrees in Computer Science & Business Administration from BITS, Pilani, India.