Speaker: Ben Hartshorne

He / him / his

Principal Engineer @Honeycomb, Building Operable Systems with Resilience and Business Value

Ben has built his career understanding, operating, and building scalable distributed systems. His journey from racking servers and aggregating metrics in RRDs to autoscaling services with full tracing data mirrors our industry’s journey towards the dynamic world we’re in today. At Honeycomb he helps build the product he wishes he’d had at every job prior, helping engineers build better, sleep better, resolve problems faster, and ultimately connect with their user’s experience.

Find Ben Hartshorne at:


How to Get Tech-Debt on the Roadmap

Only doing product-led work can lead to an unmaintainable system with lots of downtime. Unfortunately, getting time to work on the things that would prevent that can be challenging.

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Tuesday Oct 3 / 05:05PM PDT ( 50 minutes )


Ballroom A


Platform Engineering Technical Leadership Technical Debt Product Thinking