Development/Software orgs typically focus on shipping and building new features. Sometimes this happens at the expense of efficiency or stability. Operations orgs are typically built to enure services run smoothly 24x7 and to do it with the least amount of cost possible. Sometimes, this means each teams’ incentives aren't quite aligned and the situation can lead to an us versus them dynamic.

Facebook’s solution for this problem lies in the Production Engineering (PE) team. PE embeds itself into the software teams to help build robust systems at scale. In this session, I'll discuss some of the ways we've worked on building a collaborative culture between the software and operations teams. I'll touch on subjects like organizational design, setting expectations for work, how to prioritize that work, how perceptions play into role expectations and how to gain status equallity.