The hardest part of technology is rarely the tech itself. Systems are designed, used, and operated by people. People make mistakes, but they are also critical to keeping systems safe and reliable.
Today's track focuses on creating a "just" engineering culture. A culture where psychological safety (up and down the org) is the norm, and the people at the heart of engineering are not blamed for failures. They are part of the solution that ensures the organization learns from failure and continuously improves.
Today's panel brings together a group of panelists who will speak about how just culture is created and how they overcame (and in some cases still overcoming) the challenges they faced on the journey.
Engineering Manager and Rubyist, Previously Engineering Manager @GitHub
Denise is an engineering manager and Rubyist, most recently at GitHub, but currently on hiatus. At GitHub, she worked on the GitHub Sponsors program and other products within the Communities department, the mission of which is to make GitHub the best place for open source communities to thrive. She speaks and runs workshops frequently at conferences in North America and Europe on topics ranging from scaling organizational culture, to reliability engineering, to sketchnoting. She is currently based in Toronto, Canada.
Find Denise Yu at:
Staff Software Engineer @stripe
Jacob is a technologist who is deeply curious about reliability in complex socio-technical (software) systems. He is currently a staff software engineer in the Platform & Ecosystem group at Stripe, focused on user facing event systems. Outside of work, he might be found at a nearby park with his one year old daughter or pursuing his avocation of collecting employees-only tech swag. Do you have a Facebook “illuminati” hoodie you are willing to part with? DM him on Twitter!
Find Jacob Scott at:
Sr. Software Engineering Manager - SRE @Microsoft
Jessica DeVita has 20+ years of experience in IT operations in a variety of roles and industries including healthcare, entertainment, and cloud computing. She is currently working on her MSc. thesis in Human Factors and Systems Safety at Lund University. Jessica's publications include Learning from Incidents and To Deploy or Not to Deploy, That is the Question and her conference talks include DevOps Days New Zealand: Retrospecting our Retrospectives and CodeBeam: Unreachable Code: A Conversation about Safety and Human Factors. Jessica most recently served as SRE Manager for the AKS team at Microsoft. Previously she was at Netflix, Chef Software, UberGeekGirl, Inc., and St. Jude Medical.
Vanessa Huerta Granda
Resiliency Manager @Enova, Co-Author of the Howie Guide on Post Incident Analysis
Vanessa is an Engineering Manager at Enova leading the Resilience Engineering team focusing on their Production Incident process, learning from incidents, and leading the on-call rotation of Incident Commanders. She previously worked as a Solutions Engineer at Jeli helping companies make the most of their incidents. In 2021 she co-authored Howie: The Post-Incident Guide, an in-depth explanation for how tech organizations can learn from incidents.
She has led the Chicago Women in Technology Conference and is an admin of the Learning From Incidents community. She is passionate about continuous improvement, getting teams to talk to each other, and Diversity and Inclusion in Tech.