Speaker: Jacob Scott
He / him / his
Staff Software Engineer @stripe
Jacob is a technologist who is deeply curious about reliability in complex socio-technical (software) systems. He is currently a staff software engineer in the Platform & Ecosystem group at Stripe, focused on user facing event systems. Outside of work, he might be found at a nearby park with his one year old daughter or pursuing his avocation of collecting employees-only tech swag. Do you have a Facebook “illuminati” hoodie you are willing to part with? DM him on Twitter!
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Session
How Did It Make Sense at the Time? Understanding Incidents As They Occurred, Not as They Are Remembered
When we encounter undesirable outcomes, there is a natural instinct to look back, find something that went wrong, and fix it.
Session
Panel: "Just" Engineering Culture
The hardest part of technology is rarely the tech itself. Systems are designed, used, and operated by people. People make mistakes, but they are also critical to keeping systems safe and reliable.