Speaker: Jacob Scott
He / him / his
Staff Software Engineer @stripe
Jacob is a technologist who is deeply curious about reliability in complex socio-technical (software) systems. He is currently a staff software engineer in the Platform & Ecosystem group at Stripe, focused on user facing event systems. Outside of work, he might be found at a nearby park with his one year old daughter or pursuing his avocation of collecting employees-only tech swag. Do you have a Facebook “illuminati” hoodie you are willing to part with? DM him on Twitter!
Find Jacob Scott at:
How Did It Make Sense at the Time? Understanding Incidents As They Occurred, Not as They Are Remembered
When we encounter undesirable outcomes, there is a natural instinct to look back, find something that went wrong, and fix it.