The Incident Lifecycle: How a Culture of Resilience Can Help You Accomplish Your Goals

Incidents and outages are expensive, they impact engineering productivity, business goals, and your company’s reputation. In this talk I will describe how we can apply resilience throughout the incident lifecycle in order to turn incidents into opportunities. We will look at real-life examples from folks who have chosen to invest in improving their incident programs and have seen it pay dividends.


Vanessa Huerta Granda

Resiliency Manager @Enova, Co-Author of the Howie Guide on Post Incident Analysis

Vanessa is an Engineering Manager at Enova leading the Resilience Engineering team focusing on  their Production Incident process, learning from incidents, and leading the on-call rotation of Incident Commanders. She previously worked as a Solutions Engineer at Jeli helping companies make the most of their incidents. In 2021 she co-authored Howie: The Post-Incident Guide, an in-depth explanation for how tech organizations can learn from incidents. 

She has led the Chicago Women in Technology Conference and is an admin of the Learning From Incidents community. She is passionate about continuous improvement, getting teams to talk to each other, and Diversity and Inclusion in Tech.

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Find Vanessa Huerta Granda at:


Wednesday Oct 4 / 01:35PM PDT ( 50 minutes )


Ballroom A


Resilience Incidents SRE


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