In theory, having a solid SRE program is required for successful cloud IT services. In practice, not all SRE programs are created equal, and in fact many attempts to establish an SRE program have failed or even backfired. What distinguishes a good SRE program from a bad one, and is there a framework for preventing catastrophe? This isn't an idle discipline. Many of the practices mentioned in the original SRE materials are now hotly contested, like MTTR, root cause analysis, and runbook automation.
SRE deserves a critical and optimistic review. For example, are qualitative methods better suited to evaluate the success of SRE over quantitative methods? As a practice, SRE may be the software industry's best hope of holding off governmental regulations around availability, uptime, and certification of software engineers. That hope can only be fulfilled if we have effective SRE practices
From this track
The Endgame of SRE
Wednesday Oct 26 / 10:35AM PDT
The containers are deployed and the builds are green. Yaml flows through the system, linted, reviewed, tested, and shipped with ease and regularity. Our intrepid SRE finds themself at a crossroads. The infrastructure is great but teams still struggle to maintain error budgets.
Amy Tobey
Senior Principal Engineer and SRE practice Leader @Equinix
Did the Chaos Test Pass?
Wednesday Oct 26 / 11:50AM PDT
People used to ask me all the time how to figure out if their chaos test has “passed,” and I’d always say “well, that’s a loaded question.” To confirm that a chaos test “passed,” we need to do verification of hypotheses - sometimes you’re trying to prove some system behavior occurred in response
Christina Yakomin
Senior Site Reliability Engineering Specialist @Vanguard_Group
[Panel] SRE: Is it Working?
Wednesday Oct 26 / 01:40PM PDT
How does SRE mature from a craft with a wide range of skills and levels of expertise to a mature discipline?
Courtney Nash
Internet Incident Librarian & Senior Research Analyst at Verica, previously @Holloway @Fastly @O’Reilly Media @Microsoft & @Amazon
Amy Tobey
Senior Principal Engineer and SRE practice Leader @Equinix
Christina Yakomin
Senior Site Reliability Engineering Specialist @Vanguard_Group
Sasha Rosenbaum
Director of the Cloud Services Black Belt Team @RedHat
Rethinking Reliability: What You Can (and Can't) Learn From Incidents
Wednesday Oct 26 / 02:55PM PDT
This talk presents research collected from the VOID—an open database of public incident reports. Containing over 2,000 reports for almost 700 organizations, the database allows for more structured review and research about software-related incident reporting.
Courtney Nash
Internet Incident Librarian & Senior Research Analyst at Verica, previously @Holloway @Fastly @O’Reilly Media @Microsoft & @Amazon
The Eternal Sunshine of the Toil-Less Prod
Wednesday Oct 26 / 04:10PM PDT
One of the most important decisions in building an SRE practice is what kind of work should be assigned to the SRE team, and in what percentages.
Sasha Rosenbaum
Director of the Cloud Services Black Belt Team @RedHat
Track Host
Casey Rosenthal
CEO, Co-Founder @verica_io
