Speaker: Courtney Nash
She / her / hers
Internet Incident Librarian & Research Analyst, Previously @Verica, @Holloway, @Fastly, @O’Reilly Media, @Microsoft, & @Amazon
Courtney Nash is a researcher focused on system safety and failures in complex sociotechnical systems. An erstwhile cognitive neuroscientist, she has always been fascinated by how people learn, and the ways memory influences how they solve problems. Over the past two decades, she’s held a variety of editorial, program management, research, and management roles at Prowler, Verica, Holloway, Fastly, O’Reilly Media, Microsoft, and Amazon. She lives in the mountains where she skis, rides bikes, and herds dogs and kids.
Find Courtney Nash at:
Training
The Incident Lab: Responding to and Learning From Production Failures
Your organization likely has a process for incidents. You have alerting, runbooks, an on-call rotation, and some version of a post-incident review. And you probably still have the nagging sense that you keep learning the same lessons, or not learning them at all.
