Speaker: Courtney Nash
She / her / hers
Internet Incident Librarian & Senior Research Analyst at Verica, previously @Holloway @Fastly @O’Reilly Media @Microsoft & @Amazon
Courtney Nash is a researcher focused on system safety and failures in complex sociotechnical systems. An erstwhile cognitive neuroscientist, she has always been fascinated by how people learn, and the ways memory influences how they solve problems. Over the past two decades, she’s held a variety of editorial, program management, research, and management roles at Holloway, Fastly, O’Reilly Media, Microsoft, and Amazon. She lives in the mountains where she skis, rides bikes, and herds dogs and kids.
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This talk presents research collected from the VOID—an open database of public incident reports. Containing over 2,000 reports for almost 700 organizations, the database allows for more structured review and research about software-related incident reporting.
How does SRE mature from a craft with a wide range of skills and levels of expertise to a mature discipline? In the Panel SRE: Is it Working?, we bring together all of today’s speakers and rethink/discuss original assumptions of what SRE is and dive into how we believe SRE is evolving.