Speaker
Abstract
Break out of traditional IT roles with your internal platform. Build a product based on customer empathy and real needs to achieve broad adoption.
Many platforms have been built only to become yet another underutilized option in the enterprise, stacked up with all the rest. With the industry push into platform teams, we can use product management methods to reverse this trend and build a platform our customers actually need and want to adopt.
In this talk, we'll discuss the shift to a product model for internal platforms and how this benefits from people-centric tools like customer empathy and the new DevEx framework. When combined with roadmaps that demonstrate your attention to customer needs, we can create a compelling experience for developers that will drive adoption.
To bring these concepts home, we'll discuss some examples and counter-examples from over a decade of building platforms and platform teams.
Topics
QCon San Francisco 2023 is a three day conference for senior software engineers, architects and team leads. An international program committee of working engineers selects every session. Patterns and practices, not products and pitches.
Part of the track
Platform Engineering Done Well Hosted by Daniel Bryant Platform Engineer, Co-Author of "Mastering API Architecture", Java Champion, and InfoQ News ManagerFrom the same track
Tuesday 3 October
10:35 Ballroom A Session Platform Engineering Building a Successful Platform: Acceleration, Autonomy & Accountability Smruti Patel SVP of Engineering @apollographql Do we build a greenfield platform or do we incrementally centralize common foundations? Do we abstract away all complexity or provide upfront knobs and handles for composability? 11:45 Ballroom A Session Platform Engineering Understanding Platforms: What They Are, Why They Work, When to Use Them, How to Build Them Hazel Weakly Head of Infrastructure & Developer Experience; Director, Haskell Foundation; Infrastructure Witch of Hachyderm Technical concepts are something that are thought of, approached, and understood differently across engineers, managers, and executives. Bridging the gaps and providing understanding to a complex and nuanced topic across all three groups can sometimes feel impossible. 13:35 Seacliff D Unconference Unconference: Platform Engineering Done Well What is an unconference? An unconference is a participant-driven meeting. Attendees come together, bringing their challenges and relying on the experience and know-how of their peers for solutions. 14:45 Ballroom A Session Platform Engineering Building Better Platforms with Empathy: Case Studies and Counter-Examples David Stenglein Solo Consultant @Missing Mass, LLC with Over 28 Years in Systems, Software, and Consulting Break out of traditional IT roles with your internal platform. Build a product based on customer empathy and real needs to achieve broad adoption. 15:55 Ballroom A Session Platform Engineering Effective Performance Engineering at Twitter-Scale Yao Yue Founder & Chief Executive Officer @IOP Systems, Platform Engineer, Distributed System Aficionado, Cache Expert Is performance engineering more craft than machinery? How do you scale something that seems to require both domain-specific context and comprehensive knowledge across multiple levels of the software and hardware stack? 17:05 Ballroom A Session Platform Engineering How to Get Tech-Debt on the Roadmap Ben Hartshorne Principal Engineer @Honeycomb, Building Operable Systems with Resilience and Business Value Only doing product-led work can lead to an unmaintainable system with lots of downtime. Unfortunately, getting time to work on the things that would prevent that can be challenging.