Prepare to go behind the curtain and into the heart of system meltdowns at some of the world's leading software companies in the "Incidents You've Always Wondered About" track. Learn directly from SREs about real-world, high-impact production failures at scale, including the immediate challenges, triage, mitigation, root cause analysis in complex distributed systems, and the innovative solutions used to restore service. Crucially, gain insights into post-incident retrospectives, preventative measures implemented, and how these experiences improved incident response and system reliability, offering candid discussions and actionable lessons for strengthening your own systems.