Speaker: Jeanine Spence

User Experience Strategist
Jeanine Spence is a user experience strategist who uses design thinking methods to help companies uncover customer value opportunities that lead to breakthrough innovation. Drawing on her deep experience in design and software development, she helps teams sharpen their customer focus, build strategic design capabilities, and embed design thinking in their engineering practices. She is the author of the Customer Experience Capability Model, a strategic framework that demystifies what it takes to deliver outstanding customer experiences. Using this framework, she partners with organizations of all sizes to make customer experience their key differentiator.

Find Jeanine Spence at

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Covering innovative topics

Monday Nov 16

Tuesday Nov 17

Wednesday Nov 18