Build AI that delivers in production.

When Airbnb launched its AI customer support assistant, the feature made the news — the guardrails built to make it safe to ship did not. Yet an AI agent that talks to millions of customers, remembers a conversation across turns, and can trigger account actions is a

A voice agent looks like a chatbot with a microphone.

Every reliable process in the world is a protocol: auctions, double-entry bookkeeping, brokerage account transfers, or APIs. Protocols reduce ambiguity but the world remains messy.

Resilient systems do not stay resilient by standing still. They survive by adapting. But adaptation comes with risk: under sustained pressure, organizations and systems can slowly drift toward failure while still appearing to operate normally.

Details coming soon.

Inference platforms fail in layers. Most organizations focus on model quality while underestimating the systems engineering required to operate production AI workloads safely and reliably at scale.

Distributed systems are built around assumptions about workload behavior: connections have reasonable lifetimes, retries eventually stop, traffic spikes have recognizable causes, and application code produces somewhat predictable query patterns.

Most "AI for engineers" content is about typing faster. That's IC-level work. Staff engineers have a different question to answer. When AI raises the floor on what every engineer can ship, what is the staff engineer's job, and where does the leverage actually come from now?

Data platform sits at the intersection of infrastructure, governance, operations, and user experience.

Most teams can now ship an AI prototype by calling a foundation-model API. The hard part is knowing whether that system works when real users, messy data, and business consequences arrive.

As agents become mainstream, everyone wants to improve theirs either by making fewer mistakes on existing tasks or by taking on harder ones. This usually happens once an agent is already deployed in production.

As organizations race to build AI agents, many teams are encountering challenges that feel new: evaluation uncertainty, feedback loops, behavioral drift, exploration versus exploitation, and maintaining user trust in systems that continuously adapt.

But these challenges are not new.

Engineering is shifting from synchronous, line-by-line implementation to an asynchronous model in which agents execute, verify, and retry while humans own intent, architecture, constraints, and release decisions.

Code review was built for a world where humans wrote all the code.

Agentic tools amplify what’s already in the codebase. The agent works through your code, your architecture decisions, and the documentation around them. It follows what it can read and guesses at the rest.

Details coming soon.

In 2009, every big enterprise said "continuous delivery won't work here." In 2026, the same rooms say "the dark factory won't work here." It was never about the technology being ready. It's about the organization being ready. Readiness is a socio-technical problem, not a technical one.

AI writes most of the code now, so the hard part of engineering has moved from authoring to the part we’re worse at - verifying. With the incentives all pushing toward shipping faster and faster - the rational move is to skim the diff, click through a little manual QA, and ship on vibes.